Privacy Policy

1. Information We Collect

TheHoster.pk (“we,” “us,” or “our”) collects the following categories of information when you use our services:

• Account Information: Name, email address, phone number, billing address, and company name (if applicable) provided during registration.
• Payment Information: Payment method details processed securely through our third-party payment gateways. We do not store full credit card numbers on our servers.
• Service Data: Hosting account details, domain registrations, support tickets, and service usage statistics.
• Technical Data: IP addresses, browser type, operating system, referral URLs, and access timestamps collected automatically when you visit our website.
• Communication Data: Messages sent through our support system, live chat, or email correspondence with our team.

2. How We Use Your Information

We use collected information to:

• Provision and manage your hosting services and account
• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Send service-related notifications (renewals, maintenance, security)
• Improve our services based on usage patterns and feedback
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes beyond our own service communications.

3. Data Storage and Security

Your data is stored on servers located in data centers in the European Union (Hetzner Online GmbH, Germany and Finland). These data centers maintain ISO 27001 certification and implement physical and environmental security controls.

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted database connections, role-based access control, and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services that may process your data:

• Payment Gateways: PayFast, Stripe, JazzCash, and Easypaisa for payment processing. These providers have their own privacy policies.
• Domain Registrars: Domain registration information is shared with ICANN-accredited registrars as required for domain management.
• SSL Certificate Authorities: Certificate issuance requires domain validation data to be shared with the issuing authority.
• Analytics: We may use privacy-respecting analytics tools to understand how our website is used. No personally identifiable information is shared with analytics providers.

5. Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Preference Cookies: Remember your settings such as theme (light/dark mode) and language preferences.
• Analytics Cookies: Help us understand how visitors interact with our website. These are anonymized and can be opted out of.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for specific purposes.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at privacy@thehoster.pk. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination:

• Account and service data is deleted within 30 days
• Billing records are retained for 7 years (legal/tax requirements)
• Support ticket history is retained for 2 years
• Server logs are retained for 90 days

8. International Data Transfers

As our servers are located in the European Union, data from users outside the EU is transferred to and processed in the EU. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including GDPR and Pakistan's Prevention of Electronic Crimes Act (PECA) 2016.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect.

11. Contact

For questions about this Privacy Policy or how we handle your data, contact:

TheHoster.pk
Email: privacy@thehoster.pk